BLH Technologies, Inc.
  • Rockville, MD, USA
  • Full Time

Why Work at BLH?

At BLH Technologies, Inc., you'll work alongside experts in the public health, research, communications, and information technology fields who make important contributions that improve the quality of life for all people. We have delivered impactful public health solutions to the Federal government for more than a decade.

BLH currently seeks a Training Manager with experience leading a high-quality training and curriculum development program for a complex, multi-channel Federal contact call center. This position will lead a large national cancer information contact center.  

We are looking for someone to work in our Rockville, MD, headquarters office. This position reports to the Senior Vice President. This is a contingent hire dependent on award of an upcoming Federal contract.

 

 

Major Duties and Responsibilities

  • Oversee and implement a busy contact center training program, including curriculum development for trainers
  • Train a large pool of trainers and information specialists to support a complex, multi-channel contact call center
  • Ensure quality training is delivered for all staff, including training on all access channels
  • Work with management and staff, including oncology certified nurses, to train and coach information specialists
  • Track training and performance outcomes

 Required Qualifications

  • Master's Degree in public health or a related field
  • 10 years of relevant experience as a training manager serving Federal contact centers focused on public health.
  • Strong knowledge of oncology is required
  • Expertise in developing training curriculum design
  • Experience assessing learning needs
  • Demonstrated ability to monitor and evaluate quality and performance management
  • Excellent communication and presentation skills are required
  • Excellent knowledge and experience using Microsoft Office software products

Ability to work in a fast-paced, team environment

BLH Technologies, Inc.
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