BLH Technologies, Inc.
  • Rockville, MD, USA
  • Full Time

Why Work at BLH?

At BLH Technologies, Inc., you'll work alongside experts in the public health, research, communications, and information technology fields who make important contributions that improve the quality of life for all people. We have delivered impactful public health solutions to the Federal government for more than a decade.

BLH currently seeks a Contact Center Manager who will work closely with the Project Director to oversee a complex, multi-channel cancer information contact center. 

We are looking for someone to work in our Rockville, MD, headquarters office. This position reports to the Senior Vice President. This is a contingent hire dependent on award of an upcoming Federal contract.


Major Duties and Responsibilities

  • Manage contact center daily operations, including staffing, performance management, quality assurance, and reporting
  • Supervise a large contact center staff of more than 40 supervisors and information specialists
  • Oversee a high volume of contact center calls and responses
  • Manage a complex budget, reducing risks and cost overruns
  • Oversee quality control measures to ensure the contact center provides a consistent high level of client and customer satisfaction

Minimum Qualifications

  • Master's Degree in public health, communications, or a related field
  • 10 years of experience managing a complex, multi-channel Federal contact center
  • Supervisory experience managing more than 40 staff on a single contract
  • Demonstrated experience in public health and/or oncology
  • Strong knowledge of performance and quality management
  • Excellent communications and presentation skills
  • Excellent knowledge and experience using Microsoft Office software products
  • Ability to work in a fast-paced, team environment
BLH Technologies, Inc.
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